Privacy Policy

At vd99, the privacy and security of our users is a matter of the highest importance. This Privacy Policy explains what personal data vd99 collects when you access or use our platform, how that data is used, with whom it may be shared, and the rights you hold over your own information. By creating an account or continuing to use vd99.asia, you confirm that you have read and understood the terms set out in this document.

This policy applies to all services offered by vd99, including cricket betting on BPL, IPL, and T20 World Cup fixtures, live casino games, slots, crash games, and any promotions or bonus programs. It covers information collected through our website, mobile-browser experience, customer support channels, and any affiliated communication tools. We encourage all users — particularly those based in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh — to read this document carefully and contact our support team with any questions.

Information We Collect

When you register for an account, use our services, or contact our support team, vd99 may collect the following categories of personal data:

• Identity information: full name, date of birth, gender, and copies of identification documents required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address, including city and district within Bangladesh.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (e.g., bKash account numbers, Nagad or Rocket references), and account balance history.
• Technical information: IP address, browser type, operating system, device identifiers, session timestamps, and pages or features accessed during each visit.
• Behavioural information: betting history, gaming preferences, bonus usage, and customer support interaction records.

We collect this information directly from you when you voluntarily provide it, automatically via technical tracking as you browse the platform, and occasionally from identity-verification service providers where required by applicable regulations.

How We Use Your Information

vd99 uses collected personal data exclusively for legitimate and clearly defined purposes. These include:

• Account creation and management: verifying your identity, opening your account, enabling deposits and withdrawals, and maintaining your account security.
• Service delivery: processing bets, calculating winnings, distributing bonuses and free spins, and ensuring fair and accurate game outcomes.
• Customer support: responding to queries, resolving disputes, and communicating important account or service updates.
• Compliance and fraud prevention: fulfilling applicable legal and regulatory obligations, detecting suspicious activity, preventing fraud, and protecting the integrity of the platform.
• Platform improvement: analysing usage patterns, measuring feature performance, and developing new services that better serve our Bangladesh player community.

Data Sharing and Disclosure

vd99 does not sell, rent, or trade your personal information to any third party for marketing purposes. We treat your data with strict confidentiality. However, in order to operate effectively and comply with legal obligations, we may share limited data with specific trusted categories of third parties.

Disclosures are limited to the following circumstances:

• Payment processors and financial intermediaries — such as bKash, Nagad, Rocket, and Upay — solely for the purpose of processing deposits and withdrawals securely.
• Identity verification and KYC service providers, where legally required to confirm your age (21+) and identity before allowing account activation or withdrawals.
• Law enforcement or regulatory authorities where vd99 is legally compelled to disclose information by court order, applicable legislation, or official government request.

Cookies and Tracking Technologies

vd99 uses cookies — small text files stored on your device — and similar technologies such as local storage and session tokens. These tools serve essential purposes: maintaining your logged-in session, remembering your language preference, preventing duplicate form submissions, and measuring which areas of the platform are most visited. We do not use cookies to display targeted third-party advertising.

You may disable non-essential cookies at any time through your browser settings. Please note that disabling cookies may affect certain platform features, including automatic login and session continuity. Consult your browser's help documentation for instructions on managing cookie preferences on your specific device.

Data Retention

vd99 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulatory obligations. In practice, this means account information is retained for the duration of your active account and for a defined period thereafter to satisfy any audit, legal, or compliance requirements.

If you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required to comply with a legal obligation, resolve a dispute, or enforce our terms. Financial transaction records may be kept for longer periods where mandated by applicable financial regulations.

Data Security

The security of your personal data is a core responsibility at vd99. We employ a layered approach to information security, combining SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit internal data access on a strict need-to-know basis, and regular security reviews of our systems and processes. All staff with access to personal data are bound by confidentiality obligations.

While we implement robust technical and organisational measures to protect your information, no internet transmission or electronic storage system is entirely infallible. In the event of a data breach that is likely to result in risk to your rights and freedoms, vd99 will notify affected users in a timely manner in accordance with applicable obligations.

Payment Methods and Financial Data

vd99 supports a range of payment methods favoured by users across Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card options such as Visa and Mastercard. When you make a deposit or request a withdrawal, the relevant transaction identifiers are processed by our payment partners in a secure, encrypted environment.

vd99 does not store complete card numbers or mobile banking PINs on its own servers. Full payment credentials are handled exclusively by the respective payment processors. We retain only the transaction reference data necessary to reconcile your account balance, verify bonus eligibility, and respond to any payment disputes you may raise.

Your Rights Over Your Personal Data

As a user of vd99, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request.

• Right of access: request a copy of the personal data vd99 holds about you, including information on how it is used and with whom it has been shared.
• Right to rectification: request correction of any inaccurate or incomplete personal data held in your account profile.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all verifiable data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing your request, to protect against fraudulent access to other users' information.

Children's Privacy

vd99 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect or process personal data from persons under the age of 21. If you believe that a minor has registered an account or provided personal information to vd99, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and data deletion. Protecting the safety of young people is a non-negotiable commitment for us.

Changes to This Privacy Policy

vd99 reserves the right to update or amend this Privacy Policy from time to time in response to changes in applicable law, evolving industry standards, or improvements to our platform and services. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via their registered email address or through a notice on the platform.

Your continued use of vd99 following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way vd99 handles your personal data, please do not hesitate to contact our dedicated privacy and support team. We are committed to addressing all privacy-related enquiries professionally and without undue delay.

Email: [email protected] — our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.